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Shipping & Returns

Return Policy

We want you to love your routine. Our clean, clinical formulas are intentionally made so you can enjoy professional results from the comfort of home. If you are not completely satisfied with your purchase, HydroPeptide will gladly accept products that are at least 50% full within 30 days of the purchase date from HydroPeptide.com.

Please contact customer service at 1.800.932.9873 or email us at support@hydropeptide.com to start the return process. A return address will be provided, and a refund will be issued to the original form of payment once items have been received and processed by our customer service team. Refunds typically take 24 to 72 hours to appear.

Products must be purchased on HydroPeptide.ca to be returned. If you purchased HydroPeptide products from a salon, spa, or other website, please contact those sellers directly to inquire about their return policies.

Shipping

We ship to Canada. Products cannot be shipped to international destinations. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Orders take 24-48 hours to process. Orders placed over the weekend will be processed the following Monday. Orders placed on holidays will be processed the next business day. Ground shipping is $15.00 CAD. 2-Day shipping is a flat fee of $30.00 CAD. Shipping based on subtotal after transaction discounts and special promotions. 

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